Frequently Asked Questions | The Healing Voice

Question 1

What services does The Healing Voice offer?

Accepted Answer

The Healing Voice provides counseling in Lebanon, PA for individuals, couples, and families. Services include mental health counseling, trauma-informed therapy, addiction recovery support, substance use evaluations, and couples counseling.

Question 2

Do you offer support for addiction recovery?

Accepted Answer

Yes. The Healing Voice offers addiction recovery support, substance use evaluations, recovery-focused treatment planning, and ongoing counseling to help clients build healthier patterns and move forward with confidence.

Question 3

What is your approach to therapy?

Accepted Answer

Therapy at The Healing Voice is collaborative, trauma-informed, and client-centered. Sessions are designed to provide a safe, supportive space for healing, clarity, and personal growth.

Question 4

What types of therapy sessions are available?

Accepted Answer

The Healing Voice offers both in-person and virtual therapy sessions for individuals, couples, and families.

Question 5

Do you accept insurance?

Accepted Answer

Yes. The Healing Voice accepts a variety of insurance plans, including Highmark, Capital BlueCross, Optum, Aetna, Quest, and most Employee Assistance Programs. Clients should check with their insurance provider to confirm benefits, copays, deductibles, and authorization requirements.

Question 6

What are the session costs?

Accepted Answer

Private-pay rates are $200 for an intake appointment and $150 for an individual counseling session. The Healing Voice accepts insurance, cash, checks, credit cards, and health savings accounts. Limited sliding scale fees may be available.

Question 7

How do I schedule an appointment?

Accepted Answer

Appointments can be scheduled through the website, the patient portal, or by contacting The Healing Voice directly by email at Jordan@TheHealingVoice.net.

Question 8

What payment methods do you accept?

Accepted Answer

The Healing Voice accepts cash, checks, credit cards, and health savings accounts. Discounts may be available for prepaid sessions, and limited sliding scale fees may be available based on need.

Question 9

Do you prescribe medication?

Accepted Answer

No. The Healing Voice does not prescribe medication or provide medication treatment. Clients interested in medication should contact their family doctor, primary care provider, or a licensed psychiatrist.

Question 10

What if I need to cancel or reschedule an appointment?

Accepted Answer

Clients should call, text, email, or use the patient portal as soon as possible to cancel or reschedule. At least 24 hours' notice is requested. A $50 missed-visit fee may be charged for cancellations with less than 24 hours' notice or missed appointments without contact.

The Healing Voice

What types of counseling and treatment services does The Healing Voice offer for individuals and couples, and who is eligible to receive care?

Does The Healing Voice accept insurance, and which plans are compatible with their counseling services?

How can I schedule a counseling session at The Healing Voice, and what accommodations are available for my busy work schedule?

What are session costs?

Do you offer support for addiction recovery?

What is your approach to therapy?

What types of therapy do you offer?

How can I schedule an appointment?

What payment methods do you accept?

What about medications?

What if I see you outside of therapy?

Can we communicate between sessions?

What if I need to cancel an appointment?

FAQ'S

THE HEALING VOICE

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